ON Semiconductor Senior Customer Support Representative in Shenzhen, China
Provide best service to end customer Stringer through both direct channel and disty/EMSI to build good relationship with customers and initiate customer escalations, understand customer business process, coordinate effective solutions when there is supply disruptions, review customer forecast as well. There are many tactical support to customers, such as quote, order entry&maintenance, sample, shipment follow up, part# cross reference maintenance, OTD performance review and RMR follow up.
•Thorough understand supply chain management
•Customer service skills, data analytical and problem solving skills
•Able to perform multiple tasks simultaneously, able to balance short and long term goals
•Strong Interpersonal skills
•Strong communication skills (written and verbal)
•Motivational skills, innovative/Creative skills
•Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers
•Ability to utilize general computer literacy
Job: Sales & Marketing
Title: Senior Customer Support Representative
Requisition ID: 1706301
ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.