ON Semiconductor Customer Support Representative in Shenzhen, China
Provide best-in-class service to customers with speed and quality and to achieve win-win situations for customers and ON through cross-functional teamwork with Logistic team, Demand Planners an d Marketers.
Order Entry, Coordinator (factory interface/ escalation), Customer Advocate (empower customer), Logistics (delivery), Sales (pricing/ pull through marketing), Process Returns / claims, Service Benchmark (OTD Tracking), Relationship Management (professional, personal, frontline public relations).
1- 3 years experience, preferably in electronic industry
Microsoft Office, Process mapping, Orders Processing System(in-depth knowledge required), Brio Query.
Thorough understand supply chain management
Customer service skills, data analytical and problem solving skills
Able to perform multiple tasks simultaneously, able to balance short and long term goals
BS/BA in Supply Chain Management or related field, or equivalent experience
Strong communication skills (written and verbal)
Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers
Ability to utilize inventory database, ON Sales and general computer literacy.
Fluent written and spoken Korean & English
Job: Sales & Marketing
Title: Customer Support Representative
Requisition ID: 1804054
ON Semiconductor is an Equal Employment Opportunity Employer and prohibits discrimination on the basis of age, race, color, religion, gender, sexual orientation, national origin, citizenship, protected veteran status, disability status, or any other federal, state or local protected classes. ON is committed to providing equal employment opportunity to qualified individuals, regardless of protect class status.